Messages on Hold

Are you looking for ways to get your message across to your customers? Did you know that you can literally do so – yes, give your message to them one-on-one – with simple equipment that you probably already own? And did you know that the sales and communication tool in question is such a dinky little tool that it can camouflage itself as excellent customer service to your unsuspecting customers?

You may be surprised to find that this remarkable sales tool is nothing more than the system of ‘On Hold Messages’. This is a much underappreciated and underused tool that is so widely available in most of our telephone systems that it’s a shame to not utilize it, especially when it can have very high success rates in converting potential customers into leads.

A lot of companies spend a lot of time and money on glitzy marketing tools and service to help maintain their professional images. But what they don’t realize is that they can make the most of the resources that they have by also taking advantage of the little avenues of communication that we take for granted.

Why use on hold messages?

There are plenty of reasons why you should.

Firstly, make the most of every customer interaction.

Most business owners have their waiting callers listen to chimes, plain music, the radio or worst of all, that terrible long pause. Chances are that after a reasonably long hold, a certain percentage of customers will simply abandon the call – a waste of time (and money) both for you and the customer. Why let go of a perfectly good opportunity to make your customers feel that you are a brand they would like to do business with?

With ‘On Hold Messages’ you can make a good first impression, especially if the caller is connecting to you for the first time. Your messages can be your best salesperson if you let it, simply at the push of a button!

You think your customers already know what you sell? Think again.

Customers forget. There are so many options available to them in today’s competitive market that they tend to forget what you have on offer for them. Remind them of what you sell. You can utilize the little waiting time when they call to do so.

It’s important to utilize every customer interaction.

And that only touches the surface of what’s possible with these messages. Surveys have shown that having a message-on-hold system can reduce the chances of your customer hanging up the call by as much as 90 percent. Also at least 20 percent of callers are likely to make a purchase based on the messages that they hear during a call.

You can customize your messages on hold in any way you want. It’s easy and inexpensive to do so. You can have special messages during the holiday season to make the customer feel that there’s a real persona behind the company. You will be educating your customers about your products and selling at the same time. And most importantly, you will be letting your customers know that you are a leader in your industry.

Here are a few things you can do with your messages on hold :
Use the process of answering the telephone, placing it on hold and transferring the call to the relevant department to show your customers how professional you are. This can be an effective image-booster (or breaker) depending on how you use it.
Cross-promote all the products and services that you offer your customers. In that way, an existing customer of yours will be made aware of your other areas of expertise, and this is a great way to keep your customers coming back to you for other needs as well. Also, customers need to reminded from time to time of the products and services that you have for them.

You can promote your website, make announcements or promote any other special features. Remind your client about the referral programs that you have.

Having your customers listen to your messages on hold is like having your best salesperson talking to each customer every minute of every day. You have your caller’s complete attention during the call at what is, virtually, point of sale. Use your on hold messages to reinforce your current advertising campaigns. From a marketing point of view, it’s vital that all calls deal with your company dealerships when your customers are on hold.

Try it, and watch the potentials convert to leads like never before.

Yamba Holiday Accommodation


Nowadays, more and more people are busy with their hectic schedules. They have to work extra hours just to provide for their family o. Because of this, they also become afflicted with a wide range of stress related health conditions that are sometimes impossible to treat. More often than not, what they only need is a few days to unwind and relax.


Yamba Holiday Accommodation: The Perfect Time to Relax


For those who are not aware, the sun’s rays can be a wonderful endorphin booster. That’s why, if you really want to enjoy your holiday to the fullest, you should consider going to a sunny place that has a great climate all year round. For that, we highly recommend going to Yamba– a beautiful coastal town located in Northern New South Wales, Australia. It’s a wonderful town with perfect weather that has become one of the most cherished and regularly visited tourism locations in Australia. Tourists would agree that Yamba has a lot to offer, but even the locals feel blessed because they have the privilege of waking up to a great sunrise and being able to enjoy different exciting activities under the sun.

Yamba has received the title of being Australia’s best town a number of times due to its outstanding weather and abundance of tourist attractions. That’s why it’s the perfect spot for those who are thinking of a location for their upcoming holiday.



Perfect for Everyone


Truth be told, it doesn’t really matter if you’ll visit the place on your own, or go here with friends or families. Chances are, you’ll have a great time engaging in water sports, sunbathing, or observing the beauty of nature. Yamba offers activities suited to all kinds of interests and levels of activity. Those with an active lifestyle should consider canoeing, sailing, kayaking, diving, fishing, etc. On the other hand, if you’d rather spend time appreciating nature, then you’ll be thrilled to know that Yamba also offers magnificent landscapes that has breathtaking views of the national parks, rain forests, and wetlands.

Let’s not forget those who would rather relax instead of engaging in any forms of sports or physical activities. Yamba also has plenty of pristine beaches that would let you sunbathe even during the winter months. There’s also the marina where you can enjoy the freshest catch you can make. Here, you can discover some of the best cafes and restaurants that offer Yamba’s official seafood delights, such as oysters and prawns.

There’s also different kinds of cruisers, boathouses, and boats that tourists can rent. This will take them on a beautiful river or on a wonderful ocean cruise. However, those who would rather enjoy Yamba’s rich history should consider visiting the local museum and check the paintings, photos, and memorabilia that reveal the town’s beautiful past. A short walk from this historical museum would lead you to Pilot Hill. Pilot Hill is a light house precinct, that’s also the perfect spot to appreciate the panoramic views of the ocean. The fine sand beaches of Yamba remain untouched because it’s usually uncrowded. With that, it’s also a great place to enjoy a swim, water ski, snorkel, dive, or do anything that you can think of under the sun.


Spend Wonderful Time with Your Family


If you’re family oriented, we highly encourage you to take your family to this wonderful coastal town and be able to enjoy a memorable family experience that would promote better bonds and strengthen the relationship as well. On the other hand, if you have decided to travel with your friend, you’ll love the fact that Yamba offers a wider range of activities that’s definitely exciting and could even strengthen the group’s friendship.


No Need to Spend a Lot


You’ll be able to find several hotels that offer affordable packages. Most Yamba facilities ensure that they put high emphasis on being able to provide affordable lodging to everyone who’s considering a resort experience in one of the top vacation destinations in the world.

Rest assured that you’ll be treated with care. The hotel employees have the skills, training, and education needed to provide outstanding care to their guests. They also make sure that their friendliness and positivity would reflect and leave a positive impact to their customers.


Final Words


resort-accomodation-yamba-beachesThe accommodation at Yamba are believed to be one of the finest in Australia. Top quality accommodation can be experienced in the best hotels within the area. They offer unrivaled comforts, while the motel staff are very hospitable and friendly.

Make sure that you thoroughly plan your Yamba adventure next summer. It doesn’t matter if you’re an Australian native, or a foreigner who just want to enjoy the sun. A Yamba Holiday accommodation is definitely what you need.

Through this, you’ll be able to enjoy the best of Yamba and discover why it has been labeled as “Australia’s number one town.”